POLICIES / CUSTOMER CARE

PROCESSING & SHIPPING

Processing time for all orders is 2-3 business days. Once your order has been processed, it will be shipped and tracking numbers are sent to the Email you provided during checkout. Allow 3-5 Business days to receive your order

All orders are shipped through USPS. A tracking number will be sent to your email once your order has been shipped.

LOST OR STOLEN GOODS

Once the package leaves our facility and it is with the mail carrier we are no longer responsible or liable.

WEALTHY MINKSS  is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please contact USPS to file a claim.

If the shipping address provided is incorrect and the package is delivered back to our facility, you are responsible for a $5 extra shipping fee in order for us to ship it again.

Any lost, stolen, or damaged packages must be reported as a claim to USPS. You personally must contact the United States Postal Service @ (1-800-275-8777). 

FRAUD

Please Make sure Shipping & Billing address match. If your order is flagged as FRAUD, it will automatically be cancelled!

ALL SALES ARE FINAL/ NO REFUNDS

Products are non-refundable or exchangeable due to sanitary reasons. If you have any issues with your order please contact us, we are happy to resolve any issue. 

By placing your order, you acknowledge you have read our policy and that WEALTHY MINKSS  will not be held responsible for delayed packages or delivery issues caused by USPS.

CUSTOMER CARE

HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE TEAM?
 
Please Contact by Phone/Text or Email any Inquiries or Concerns.
(313)367-9354
[email protected]

HOW LONG DOES IT TAKE FOR CUSTOMER SERVICE TO CONTACT ME BACK?

Please allow 48hours for our customer service team to reach back to you. Times vary.